Last updated: 23 August 2026
Lisa Welsh (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit lisawelsh.com, sign up to emails, purchase products, book coaching, or interact with our content.
1. Who we are
Lisa Welsh is an accredited sex educator and certified sex coach based in KwaZulu-Natal, South Africa, operating an international online education practice. Services include private coaching, digital courses, guided audio content, and written work delivered to an adult audience worldwide.
For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Lisa Welsh is the responsible party and the designated Information Officer. For the purposes of the UK and EU General Data Protection Regulation, Lisa Welsh is the data controller.
2. What information we collect
We may collect and process the following:
- Your name and email address, when you subscribe to emails, make a purchase, book a session, or contact us
- Information you voluntarily provide via forms, booking questionnaires, or email correspondence
- Purchase, booking and membership information
- Notes taken during or after a coaching session
- Technical data such as IP address, browser type, and pages visited, collected through analytics
Because of the nature of this work, information you share may be sensitive. We do not ask for more than is necessary, and we do not collect special categories of personal information unless you choose to provide them in the course of coaching or correspondence.
3. How we use your information
- To send emails you have asked to receive
- To deliver purchased products, courses, and coaching
- To manage membership access
- To respond to enquiries and support requests
- To improve website performance and user experience
- To meet legal and compliance obligations
We do not sell or rent your personal data to anyone.
4. Coaching confidentiality
Coaching sessions are not recorded. What you share is treated as confidential and is not disclosed to any third party. Any notes are kept securely and retained only as long as needed to support your work.
Confidentiality may be set aside only where disclosure is required by law, or where there is a serious and immediate risk of harm to you or another person.
5. Email communications
If you subscribe to emails from Lisa Welsh, you will only receive content you asked for. Every email includes an unsubscribe link and you can opt out at any time.
Email is sent using Sendy, self-hosted on our own server, with delivery handled by Amazon Simple Email Service. Your address is not held on a third-party marketing platform. Educational content is also published on Substack, which operates its own privacy policy for subscribers who sign up there directly.
6. Cookies and analytics
We use cookies and similar technologies to understand how visitors use this website and to keep membership sessions working. No tracking is used for advertising or profiling.
Analytics are provided by Google Analytics and Google Search Console. You can control or disable cookies through your browser settings at any time.
7. Third-party services
We use the following third-party tools to operate this practice. Each accesses only the data necessary to perform its function.
- PayPal and Wise — payment processing
- Cloudways — website hosting and server infrastructure
- Cloudflare — domain name system services
- Amazon Web Services — email delivery via Simple Email Service
- Bunny.net — audio and media hosting
- TidyCal — coaching session booking and scheduling
- Substack — publishing platform for His Library
- Google — analytics, search performance data, and email hosting for @lisawelsh.com addresses
- Insight Timer — free guided audio content
These providers are required to protect your information in accordance with applicable data protection law.
8. Affiliate links
Some pages on this website contain affiliate links. If you click one and make a purchase, we may receive a commission at no additional cost to you. Affiliate partners set their own cookies and operate their own privacy policies. Affiliate relationships do not influence editorial recommendations.
9. Data storage and security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. The website is hosted on Cloudways and served over an encrypted connection. Email data is held on our own server rather than a third-party marketing platform.
No online system is completely secure, but we take data protection seriously and review our practices regularly.
10. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing, or request that it be restricted
- Withdraw consent for email communications at any time
- Lodge a complaint with a data protection authority
In South Africa, complaints may be made to the Information Regulator. In the UK, to the Information Commissioner’s Office. In the EU, to your national supervisory authority.
To exercise any of these rights, contact [email protected].
11. Data retention
We keep personal data only as long as necessary for the purposes set out in this policy, or as required by law. Email subscribers remain on the list until they unsubscribe. Coaching notes are retained while the working relationship is active and for a reasonable period afterwards. You may request deletion of your data at any time.
12. International transfers
Lisa Welsh is based in South Africa and serves an international audience. Some of the service providers listed above process data outside South Africa, including in the United States and the European Union. Where personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards are in place, in accordance with POPIA and, where it applies, the GDPR.
13. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. The current version is always available on this page, with the date of last update shown at the top.
14. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:
Lisa Welsh
Information Officer
[email protected]
lisawelsh.com
KwaZulu-Natal, South Africa